Your satisfaction guaranteed
Yes Furniture provides a 60-day manufacture warranty. This covers all manufacturer defects within 60 days of delivery, but does not cover damage resulting from misuse such as:
- Exposure to extreme temperature
- Incorrect assembly
- Accidental wear and tear
- Unauthorized Repair
If you receive your item and notice any major defects or damages please give us a call or email us at email@example.com and we will schedule you a Customer Service visit to replace the damaged piece or item. Warranty only covers damaged items caused by the manufacture/Yes Furniture only. Please make all arrangements and inquiries to our offices and not to our delivery team. We will be happy to help and resolve any problem you experienced. Please allow up to 10 business days for your customer service needs to be resolved by our customer service team.
Yes Furniture provides all of our customers with a 7-day return/exchange policy. To qualify for a return or exchange, the items cannot be assembled and must be in their original packaging. Yes Furniture does not charge a restocking fee on any item, but there will be a pick-up fee depending on the item and your location. Customers are also able to ship the items back to us at their own shipping cost. Customers are responsible for confirming all furniture dimensions with the measurements of your home. Once an item has been assembled or the packaging has been discarded/torn it no longer qualifies for our return/exchange policy and is considered a FINAL SALE. NO EXCEPTIONS!
In order to provide high-quality and on-time services, we ask to be notified of any cancellations or rescheduling within 48 hours (2 business days) of your delivery date. Any customer service issues should be resolved by speaking directly to a Yes Furniture customer representative.
We ask that you please respect our warranty, return/exchange, and cancellation policy. If you have any additional questions or concerns please feel free to contact our offices or leave us an email. Thank you for your cooperation.